Other Offices Related to Your Financial Aid

Often times, your questions related to financial aid may actually involve another office.  Most notably, issues surrounding aid often relate to your class registration and billing issues. That is why UC created the One Stop Student Service Center on the second floor of University Pavilion. Cross-trained professionals can assist you in addressing most aid, billing, and class inquiries. In addition to being available for walk-in service, these staff members can answer your questions via e-mail and phone.

At the same time, while One Stop can address many concerns, they don't handle all university student matters. So to assist you with questions related to financial aid, the chart below provides key Web self-serve tools. 

Additionally, UC staff in offices across campus are always happy to assist you with your questions. E-mail contacts avoid a possible busy signal during peak times and allow a staff member to more fully research your question.

Issue & Web Link	E-mail	Phone
Aid, Billing, and Classes	onestop@uc.edu	513-556-1000
Bearcat Online	helpdesk@uc.edu	513-556-HELP
Bill Payments	cashiers.office@uc.edu	513-556-4252
Cincinnatus Scholarship Program	cincinnatus@uc.edu	513-556-2420
Course Registration & Information	registrar.info@uc.edu	513-556-1000
Direct Deposit of Refund Checks	student.billing@uc.edu	513-556-1000
Health Insurance Waiver	studins@uc.edu	513-556-6868
Housing & Food Services	uchousing@uc.edu	513-556-6461
Loan Arrival & Refund Checks	student.billing@uc.edu	513-556-1000
Satisfactory Academic Progress	academic.progress@uc.edu	513-556-1000
Service Blocks	collections.office@uc.edu	513-556-1000